SHIPPING INFORMATION
Shipping Policy — Orthora-Chaussures
At Orthora-Chaussures, we are committed to providing fast, reliable, and secure shipping. This Shipping Policy explains our delivery times, order processing, tracking, and shipping procedures.
Delivery Times
Orthora-Chaussures aims to process and dispatch orders within 24–48 hours after order confirmation.
Once shipped, orders typically arrive within 5–14 business days, depending on the destination.
Delivery times may occasionally be affected by factors outside our control, including:
• Weather conditions
• High seasonal demand
• Customs processing
• Public holidays
• Courier delays or service disruptions
Free Shipping
We are pleased to offer free shipping on all eligible orders.
There is no minimum order requirement unless otherwise stated during a specific promotion.
Shipping may be available to customers in countries including:
🇺🇸 United States
🇬🇧 United Kingdom
🇨🇦 Canada
🇦🇺 Australia
🇫🇷 France
Additional destinations may also be available depending on the shipping options shown at checkout.
Shipping Process
Orders placed with Orthora-Chaussures may be shipped from our trusted suppliers, fulfilment partners, or distribution centres.
This allows us to offer a wider product selection while maintaining an efficient order and delivery process.
Depending on the products ordered, items from the same order may occasionally arrive in separate packages.
Order Processing
After placing your order, you will receive an order confirmation by email.
Orders are generally processed within 24–48 hours.
Once your order has been dispatched, you will normally receive a shipping confirmation containing your tracking information.
Please ensure your email address and delivery details are entered correctly when placing your order.
Order Tracking
Where tracking is available, you will receive a tracking number by email after your order has been shipped.
You can use this tracking number to monitor the progress of your delivery through the relevant courier service or our order tracking page.
Please allow some time after dispatch for tracking information to become active.
Customs, Duties & Import Charges
Depending on your delivery country, customs duties, import taxes, or other local charges may apply.
These charges are determined by the relevant local authorities and, unless otherwise stated or required by law, may be the responsibility of the customer.
We recommend checking your local import requirements before placing an international order.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible:
📧 contact@orthora-chaussures.shop
We will try to update the information where possible, but changes may not be possible after an order has already been processed or dispatched.
Delivery Delays
While we make every reasonable effort to meet our estimated delivery times, occasional delays may occur due to circumstances beyond our control.
These may include:
• Customs inspections
• Severe weather
• Transportation disruptions
• Courier delays
• High-volume sales periods
• Public holidays
Estimated delivery times are therefore not guaranteed.
Questions & Support
If you have any questions regarding your order, shipping status, or tracking information, please contact our customer support team:
📧 contact@orthora-chaussures.shop
We will do our best to assist you as quickly as possible.
Our Commitment
At Orthora-Chaussures, our goal is to make every stage of your shopping experience simple, clear, and reliable — from placing your order to receiving your delivery.
For assistance, please contact: