Return & Refund Policy — Orthora-Chaussures

Last Updated: November 2026

At Orthora-Chaussures, we are committed to offering footwear that combines comfort, quality, and everyday style. If you are not completely satisfied with your purchase, we offer a simple return and exchange process.

🕒 Return Eligibility & Timeframe

You may request a return or exchange within 60 days of receiving your order.

To qualify for a return:

• Items must be unused, unworn, and in their original condition
• Products must not show signs of wear or damage caused after delivery
• All original tags, labels, packaging, and accessories must be included

Items marked as Final Sale or Clearance may not be eligible for return unless they arrive damaged, defective, or incorrect.

🔄 How to Start a Return or Exchange

To begin a return or exchange, please contact us at:

📧 contact@orthora-chaussures.shop

Please include:

• Your order number
• The item(s) you wish to return or exchange
• The reason for your request
• Photos where relevant, especially for damaged or incorrect items

Our customer service team will provide you with the appropriate return instructions.

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund or exchange.

💳 Refund Policy

Once a return is approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Please note:

• Original shipping charges may be non-refundable, except where required by law or where the item was damaged, defective, or incorrect
• Return shipping or handling charges may apply depending on the reason for the return
• Any applicable charges will be communicated before the return is completed

👟 Exchanges

We accept eligible exchange requests within 60 days of delivery, subject to product and size availability.

To request an exchange, contact:

📧 contact@orthora-chaussures.shop

Once the returned item has been received and approved, the replacement will be arranged as quickly as possible.

⚠️ Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We recommend contacting us within 7 days of delivery and including:

• Your order number
• Clear photographs of the item and packaging
• A brief description of the issue

Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement, exchange, or refund.

Where the problem is caused by an error on our part, you will not be required to cover the associated return costs.

🚫 Non-Returnable Items

We may be unable to accept returns for:

• Items that have been worn or used beyond what is reasonably necessary to check the fit
• Products that have been altered, damaged, or improperly cared for after delivery
• Items missing required original packaging, tags, or accessories